Exchanges and Returns
We will be happy to offer a free exchange or return within Singapore on items purchased directly from us, with the following conditions:
- The item is unused (unscented, unwashed, unaltered) and in the same condition that you received it.
- The item tags must be remaining intact.
- The exchange request is made within 30 days of the original item shipment date.
- The replacement item must be in stock.
We reserve the right to refuse any returns or exchanges if the return item does not meet the above conditions.
To return or exchange an item, please email firstname.lastname@example.org with the following:
- Email address used to place the order
- Order number
- Name, colour, and size of the item(s) you wish to exchange/return
- Reason for exchange
- Name, colour, and size of the replacement item(s)
Please note that we will not be responsible for any lost or misplaced items.